Frequently Asked Questions (FAQ)

Frequently Asked Questions about CBD

What is CBD?

CBD (Cannabidiol) products are made from hemp plants that contain CBD and very little or no THC. You can not experience any psychoactive effects "High or Stoned" of the CBD. CBD has a healing effect. The oil is used by people with a variety of ailments. We sell the oil as a food supplement. By law, it is prohibited for us to make any medical statements.


Does Cannabidiol have different effects per product?

The effect of CBD (Cannabidiol) / CBDa (Cannabidiolic Acid) is the same no matter which form (Oil, Extract, Capsule) you take. All healthy ingredients from the hemp plant are collected in our CBD products. The best way of intake is under your tongue, the phyto-cannabinoids will be absorbed into the lymphatic system. The effect of Cannabidiol is different for each individual and varies from person to person. However, the ointment/salve has a very local external effect.


What is the shelf life of CBD Oil?

Our products have to be stored in a cool and dark place, for instance in the refrigerator. The shelf life of our CBD products is at least 2 years. Keep in mind that the cold storage of the CBD oil decreases the viscosity. Preferably use at room temperature.


What is the difference between CBD oil and THC oil?

CBD is made from industrial hemp and contains little or no THC. THC oil is made from cannabis and contains a lot of THC and usually a low-value CBD. THC oil/Cannabis oil is used in the well known Rick Simpson treatment, but unfortunately, THC oil is illegal to sell in the entire EU and almost worldwide because of the high concentration of THC (Tetrahydrocannabinol).


Is CBD Oil Legal?

CBD Hemp Oil is legal to trade in the entire EU and most countries around the world. If the oil contains a legal standard of less than >0.2% THC or none. However, some countries do have restrictions on receiving Hemp oil. If you are unsure about receiving hemp oil in your country, you can contact your local customs for information and/or required import documents.

Note! All our PHYTO+ products meet the Dutch legal standard of less than >0.05% THC (Tetrahydrocannabinol).


Will CBD help me with my condition - disease - ailment?

Cannabidiol (Hemp) Oil is a dietary supplement that has many reported benefits. However, we recommend that you do your own research on the abundant reliable sources available online, such as PubMed, Project CBD, and Medical Jane.


Payment issues

I can not finalize my payment with a credit card.

We only accept Secured/Verified credit cards. Our Payment Service Provider (PSP) uses an extra security step known as “Verified by Visa” or “MasterCard SecureCode” to authenticate internet purchases. If your financial institution uses these services, you will be redirected to their site in order to complete the purchase. If you have not previously set up your Verified By Visa or MasterCard SecureCode account, you'll need to provide information to your card issuer to confirm your identity and then create your password. 


I have a Secured/Verified Credit Card but still, I cannot finalize my payment

If you are using an Ipad, Tablet, iPhone, or any other mobile phone, delete your cookies, close your browser and restart. you will now be able to finalize your payment. 

We do NOT ship our products to P.O. Box addresses or hotel addresses